Easy-Call 400 Virtual queue management for service counters
Overview
Innovative, virtual queue with automatic customer call e.g. for service counters in stores.
- Customers independently take a pager for a virtual queue.
- Customers can move around and shop freely. You don't have to worry about losing your spot or missing your call.
- Shortly before it is a customer's turn, they are automatically informed via pager and, if necessary, reminded.
- The automatic call system relieves employees. Manual calls by pressing a button are still possible.
- Extra long range for optimal coverage.
- Registration-free and toll-free digital call system (POCSAG messages)
The components are programmed for your specific application. You can expand the system with additional components at any time.
You can find application examples for Easy-Call 400 here:
Trade and commerce | Special applications
Radio system
Easy-Call 400
Component-Properties
Frequency: SDR Band
Queue Manager power: 500 mW
Queue Manager range: 1 km*
Pager power: 100 mW
Pager Range: 300 m*
* free air
When a customer takes a pager, he or she automatically logs into the virtual queue and receives a queue number from the Queue Manager. The customer may keep on shopping without waiting in the queue. Shortly before it is the customer's turn, the queue manager sends the customer pager a call signal (flashing, vibrating and/or sound signal) . In addition, the display boards are updated with the number of the customer called.
The queue manager can take over the calling of customers fully automatically, thus relieving the workload on employees. Manual calling is also possible if required. The queue manager EC-400 consists of all components which are needed to handle this service. Ready to use, just switch it on.
Customers can independently take a pager from the charging station to register for the queue. When picked up, the pager automatically registers with the queue manager, who informs the customer of his position in the queue. The queue manager automatically calls the customer pager just before the customer's turn and updates the scoreboards. The display boards show the currently called pagers at all times. If the pager is returned into the charger, it automatically logs off.
EC-16CP-LED - Pager
- Suitable for external people
- LED number display
- Signal adjustable: sound/vibration/flashing
- Reminder function
- Out-of-range function
- Battery status warning
- Protected from dust and splash water
- Power supply: 5V
- Standby for many days
- Dim.: 53 x 85 x 11 mm
EC-16CP-NL - Charging station
- Charge and store 10 pagers at the same time
- Connect in series with other charging stations
- Pagers are fixed in the charging station. Therefore wall mounting is possible
- Power supply: 5V/4A
- Dim.: 39.8 x 6.5 x 5.5 cm
EC-15PS/L - LED-Display
- Stationary receiving device
- Display of called numbers
- Signal tone as required (your own sounds also possible)
- Display brightness adjustable
- 2 font sizes
- Power supply: 5V, incl.
Dim.: 65 x 17 x 3 cm
EC-17CB - Dual button
- Stationary transmitting button
- For manual call for customers
- Power supply: 2x AAA 1.5V Alk.
- Dim.: 8,5 x 8,5 x 1,7 cm
The pager and control cabinet was developed as standard furniture specifically for Easy-Call 400 and Easy-Call 420. The furniture is used to issue and return pagers to customers and as a charging station for the pagers. For optimal presentation, the back wall and front can be designed with logos, images or information text. At the same time, the pager cabinet can be delivered pre-installed. So, all you have to do is connect it to a power socket and the system is running. By replacing the dispatch surface, the cabinet can be used for 10, 20 or 30 pagers. Dimensions approx.: Width 60 cm, depth 52 cm, height of the back wall from the floor 170 cm, height of the dispatch surface from the floor 92 cm
